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Ongoing support and maintenance retainers

From keeping your site ticking over to pro-active growth and development.

Once launched, some of our partners want to spend time getting to know their site before continuing development, whereas others want to keep the momentum and develop more functionality that you’ve added to the list throughout the project. Other partners want a high-level of Service Level Agreement due to the nature of their work. All of these are fine by us!

From routine updates to emergency assistance, our team is will find the support package your charity deserves, backed by clear SLAs and straightforward pricing.

Help when you need it

For Partners with critical needs

Such as support services we will work with you to determine the scope of support and maintenance needed.

  • Define the response times, issue resolution protocols, and performance standards you need.
  • Quick and effective resolution of any technical issues.
  • Support channels including email, phone, and ticketing systems.

Safe and secure

  • Regularly and proactive updates to your website’s core and plugins.
  • Security monitoring to protect against threats and vulnerabilities.
  • Performance optimisations to keep your site fast and responsive.

Don’t get left behind!

Our retainers include ongoing assessments and recommendations for continuous improvements to keep your website evolving.

  • Regular reviews of website analytics and performance
  • Recommendations for enhancements based on data-driven insights
  • Implementation of new features and integrations to add value to your digital platform

Project management at The Developer Society

Our team have a combined decades of experience managing digital projects. Every one of our PMs have experience working in-house, so know what makes a project run smoothly. They are sensitive to your internal demands and work hard to make sure you’re always informed and have open dialogue throughout the project and beyond.

Meet the team

How can we help?

Don’t let technical concerns distract from your mission. Contact us to discuss your needs and find the right retainer package for your needs.

Partner with us for ongoing support and maintenance, and enjoy the confidence of having a reliable, high-performing website backed by a team that cares about your success. Let’s build a lasting relationship that helps your organisation thrive.