Ongoing support and maintenance
We offer flexible, comprehensive support packages designed to keep your platform running smoothly and growing with your needs.
From basic hosting to full-service support, we can work with you to create the right combination of services to meet your requirements. And all packages can be adjusted based on your specific requirements and usage patterns.
Key benefits
- Flexible packages that adapt as you grow and evolve
- Clear, predictable pricing
- Mix-and-match options to suit your needs
- Annual (or at a different cadence) reviews to ensure you’re getting exactly what you need
Check out the options for yourself with our handy tool! And let us know when you're ready to chat - we'd love a conversation so we can best support you and help you get the most from your budget.
Need help deciding?
Let's discuss your specific requirements and find the perfect combination for you!
Hosting and SLA Pricing Calculator
Hosting Tiers
Pure Hosting Option
Price: £50pm
Linode only, no bug fixing included, cheap and cheerful, access to DEV support hub but issues are paid for ad hoc.
Standard Hosting Tier (Linode)
Price: £100pm
Bug fixing included for initial period, but no SLA or resolution targets, access to DEV support hub, bugs reported outside of initial period to be paid for ad hoc.
Standard Hosting Tier (AWS)
Price: £150pm
Bug fixing included for initial period but no SLA or resolution targets, access to DEV support hub, bugs reported outside of initial period to be paid for ad hoc.
High Availability Hosting (AWS)
Price: £500pm
Bug fixing included but no SLA or resolution targets, access to DEV support hub, bugs reported outside of initial period to be paid for ad hoc.
Service Level Agreement (SLA) Tiers
No SLA
Price: £0
Standard SLA
Price: £500pm
- Dedicated response and resolution times for critical and high issues
- Dedicated response times to medium and low issues and agreed timelines
- Fixed number of support hours per month: 3 hours
- Named account manager with quarterly report
Advanced SLA
Price: £1,500pm
- Dedicated response and resolution times for critical and high issues
- Dedicated response and resolution times to medium and low issues
- Fixed number of support hours per month: 9 hours
- Named account manager with quarterly report and meeting
Advanced SLA with DevOps
Price: £2,000pm
- Dedicated response and resolution times for critical and high issues
- Dedicated response and resolution times to medium and low issues
- Dedicated DevOps performance reviews and maintenance
- Fixed number of support hours per month: 12 hours
- Named account manager with quarterly report and meeting
Hypercare
Post Launch Hyper Care
0 days at £650 per dayRetainer Time
0 days at £650 per daySupport Hours
0 hours at £90 per hourBug Reporting Protocols
Bugs on Non-SLA Tiers: 3 month limit for reporting issues for inclusive bug fixing. Any issues reported after the 3 month initial period will be charged according to our day rate.
Bugs on SLA Tiers: Bug fixing to be done using support hours, no limits on time period to report issues.