DIGITAL
MATURITY
ASSESSMENT

This is a tool to help assess where your organisation is at within it’s digital evolution. During discovery we ask all stakeholders involved in the project to complete the form. It is quite long but gives great insight into your culture ahead of making investment decisions.

Each question has the same set of possible answers, they’ll then be used for scoring. DEV will then contact you when all your team have submitted a response.

Email:

LEADERSHIP & STRATEGY

Our organisation’s leaders understand and champion the importance of digital and technology.

Our organisation’s leaders are continually developing the knowledge and skills needed to lead digital change.

Our organisation’s plans are clear about how digital will help us achieve our vision, mission and goals.

Our organisation understands how digital technology is changing, and we factor risks and opportunities into our plans.

We have the investment we need to successfully deliver our digital plans.

Our organisation’s culture supports behaviours that enable effective use of digital, such as testing and learning, openness to new ideas and collaboration.

Our organisation’s leaders understand and regularly review how well we are using digital to achieve our goals.

EXPERTISE AND CAPACITY

As an organisation, we understand and continually review the digital knowledge and skills of our staff, volunteers and trustees.

We consider how to attract and retain staff, volunteers and trustees with the right level of digital skills and knowledge.

There are trustees on our board with digital skills, and all our trustees understand how digital can increase our impact.

We think creatively about how to grow our organisation’s digital knowledge and skills by collaborating with other organisations, technical partners.

Our staff and volunteers are supported to learn new digital skills and empowered to continually develop their own digital knowledge.

We share digital knowledge throughout our organisation and embed digital skills in staff development plans and job descriptions.

TECHNOLOGY

We continually assess and improve our IT set-up to make sure it meets our needs as an organisation.

We use digital collaboration and communication tools to help our staff, volunteers and partners work together.

Our staff and volunteers know what technology we use and how to get the most value from it.

Our procurement process helps us choose the technologies that best fit our needs and budget.

We understand and budget for the ongoing costs of supporting, maintaining and improving our technology.

If we build new technology, we consider if we can make it available.

Our systems work well with each other and with external systems if needed.

We consider the ethical implications of the technology we use or develop.

SERVICE DESIGN

We do user research.

We know what products and services are available to our users, and only build new ones if users’ needs aren’t already being met.

We consider barriers users might face in using our products and services and use this insight to make sure they are accessible.

We trial simple versions of new products and services as early as possible to make sure we are creating the right things for our users.

We design our products and services to work together effectively so that users have a consistent experience.

We continually test and improve our products and services to make sure they respond to users’ changing needs, behaviours and expectations.

We monitor how people use our products and services and use this information to improve their experience.

Our users’ needs and behaviours are understood across the organisation and form part of decision-making at all levels.

CONTENT

We have a clear plan that sets out our approach to content.

We apply our approach to content to all the words, images and multimedia we put online.

We have the time, skills and support we need to successfully deliver our content plan.

We have the tools we need and an effective process to create, approve and publish content.

We understand what people need from our content and we keep testing it to make sure it meets those needs.

When creating and testing content, we consider people’s different abilities and situations to ensure it’s as easy to use as possible.

We think about how people will search for our content on our websites and through search engines.

Our content reflects our organisation’s brand and tone of voice and we use a style guide.

We regularly review how well our content is performing and have processes for improving it and keeping it up to date.

We think about the lifespan of our content and have a clear and considered process for retiring it.

COMMUNICATIONS AND CAMPAIGNS

Our organisation has clear, measurable plans for using digital channels.

We understand who our audience is.

We understand which digital channels our audiences use and allocate our resources accordingly.

We tailor digital communications.

Our digital communications are clear about what we want people to do, and we make it as easy as possible for them to do it.

We closely monitor activity on our digital channels and respond to our audiences promptly.

We measure, analyse and evaluate how our digital communications perform to improve our future work.

DATA AND INSIGHT

We have a clear, measurable plan for how we will use data.

We collect data about the people who use our products and services and how they use them.

We use reports generated from our data to monitor and benchmark.

We investigate observations and trends from our data to understand why they happened and make informed decisions.

We combine data from across our organisation and from online and offline sources.

We use statistical methods.

We understand the limitations of the data we collect and try to make sure the insights we get from it are accurate and truthful.

People across our organisation can access the data, reports and analysis they need in ways they can easily and safely understand and use.

SECURITY AND DATA PROTECTION

Our organisation’s leaders understand cybersecurity.

Our staff and volunteers understand what their responsibilities are for keeping our data and technology secure.

Our staff and volunteers use strong passwords to keep our systems.

We only collect and use the data we need to achieve our organisational goals.

The data we use is collected and held securely by us and any third parties.

We are transparent about how we use data and have a clear, easy-to-understand privacy notice.

We protect our data with frequent back-ups.

We protect our technology by patching, updating and upgrading it regularly.

We have a plan for responding to a cybersecurity incident that is understood by staff and volunteers.

COMMUNICATION

Use a common language (necessary for collaboration):

Challenge assumptions (speak up and question):

Focus on high situational awareness (understand what is being considered):

Be transparent (a bias towards open):

DIGITAL DEVELOPMENT

Know your users (e.g. customers, shareholders, regulators, staff):

Focus on user needs:

Use appropriate methods (e.g. agile vs lean vs six sigma):

Focus on the outcome not a contract (e.g. worth based development):

Think fast, inexpensive, restrained and elegant (FIRE, formerly FIST):

Use appropriate tools (e.g. mapping, financial models):

Be pragmatic (it doesn't matter if the cat is black or white as long as it catches mice):

Use standards where appropriate:

OPERATIONS

Think small (know the granular details):

Manage inertia (e.g. existing practice, political capital, previous investment):

Manage failure:

Effectiveness over efficiency:

Optimise flow (remove bottlenecks):

Do better with less (continual improvement):

Set exceptional standards (great is just not good enough):

LEARNING

Use a systematic mechanism of learning (a bias towards data):

A bias towards action (learn by playing the game):

A bias towards the new (be curious, take appropriate risks):

Listen to your ecosystem (acts as a future sensing engine):

LEADING

Move fast (an imperfect plan executed today is better than a perfect plan executed tomorrow):

Strategy is iterative not linear (fast reactive cycles):

Commit to the direction, be adaptive along the path (crossing the river by feeling the stones):

Be the owner (take responsibility):

Think big (inspire others, provide direction):

Strategy is complex (embrace uncertainty):

Be humble (listen, be selfless, have fortitude):

Exploit the landscape:

There is no core (everything is transient):

STRUCTURE

Think small (as in teams):

Distribute power and decision making:

Think aptitude and attitude:

Provide purpose, mastery & autonomy:

Seek the best:

There is no one culture (e.g. pioneers, settlers and town planners):

Designed for constant evolution:

Captcha:

DIGITAL
MATURITY
ASSESSMENT

LEADERSHIP & STRATEGY

EXPERTISE AND CAPACITY

TECHNOLOGY

SERVICE DESIGN

CONTENT

COMMUNICATIONS AND CAMPAIGNS

DATA AND INSIGHT

SECURITY AND DATA PROTECTION

COMMUNICATION

DIGITAL DEVELOPMENT

OPERATIONS

LEARNING

LEADING

STRUCTURE

Contact us

Developer Society Limited

DIGITAL MATURITY ASSESSMENT

LEADERSHIP & STRATEGY

EXPERTISE AND CAPACITY

TECHNOLOGY

SERVICE DESIGN

CONTENT

COMMUNICATIONS AND CAMPAIGNS

DATA AND INSIGHT

SECURITY AND DATA PROTECTION

COMMUNICATION

DIGITAL DEVELOPMENT

OPERATIONS

LEARNING

LEADING

STRUCTURE

DIGITAL
MATURITY
ASSESSMENT